Privacy Policy

1. Introduction

WEB CANARIES LLC ("we," "our," or "us") operates Loop Assistant ("Service"), a WhatsApp-based assistant that helps you track completed work and manage invoicing and payments. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Loop Assistant, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

We collect several types of information to provide and improve our Service:

2.1 Information You Provide

• WhatsApp Messages and Phone Numbers: We collect messages you send via WhatsApp, including job completion information, invoice details, and payment confirmations. We also collect your phone number in E.164 format for account identification.
• Job Tracking Data: Information about completed jobs, including job descriptions, amounts, client information, and status (unbilled, invoiced, paid).
• Payment Information: When you upgrade to a paid plan, payment is processed through Stripe. We do not store your credit card information; it is handled securely by Stripe.

2.2 Automatically Collected Information

• Analytics Data: We use PostHog to collect analytics data about how you interact with our website, including page views, button clicks, and navigation patterns. This helps us improve our Service.
• Usage Data: We track your usage of the Service, including the number of jobs logged, messages sent, and subscription status.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Service
• To send you invoice reminders and payment follow-ups via WhatsApp
• To process payments and manage your subscription
• To send you weekly summaries of your jobs and payments
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve our Service
• To comply with legal obligations

4. Data Sharing and Third-Party Services

We share your information with the following third-party service providers to operate our Service:

4.1 Twilio

We use Twilio's WhatsApp Business API to send and receive messages. Twilio processes your phone number and messages in accordance with their privacy policy. Your messages are transmitted securely through Twilio's infrastructure.

4.2 Stripe

Payment processing is handled by Stripe. When you make a payment, Stripe collects and processes your payment information. We receive information about your subscription status and payment history, but not your full payment card details.

4.3 Supabase

We use Supabase (PostgreSQL database) to store your account information, job data, and service usage data. All data is encrypted at rest and in transit.

4.4 PostHog

We use PostHog for website analytics to understand how users interact with our Service. PostHog may use cookies and similar tracking technologies. See our Cookie Policy for more information.

We do not sell your personal information to third parties. We may disclose your information if required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest in our database
• Secure authentication and access controls
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you.

6.2 Deletion

You can request deletion of your personal information by contacting us at contact@webcanaries.com. Note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Opt-Out

You can opt out of receiving WhatsApp messages at any time by replying "STOP" to any message. You can also opt out of analytics tracking by adjusting your browser settings or using PostHog's opt-out mechanism.

6.4 Correction

You have the right to request correction of inaccurate or incomplete information.

To exercise any of these rights, please contact us at contact@webcanaries.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account or request deletion, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

WEB CANARIES LLC
Email: contact@webcanaries.com